I have purchased several sleeper earring sets, various sizes and always the 16g. My last order I ordered 14g instead of 16g. The 14g were so thick I could not use them. I sent an email to support, Paul promptly replied advising to send them back to be swapped for the 16g. As soon as they were received he immediately sent the 14g with tracking included. Best customer support with outstanding communication, prompt service and excellent product. I never buy from anywhere else now. Thank you so much Paul!!